Please don’t feed the trolls. Or you can email us at formalcomplaints@revolut.com. We can usually settle matters quickly through the app. It does not show an error, or any other information, it simply does nothing. If you'd just like to speak to someone about an issue that's concerning you, please contact us through the Revolut app. Get started with Revolut in seconds. You’ll probably need to give us the information below. xxxx possibly you can verfy yourself my USD account specifics. No, I can not verify it. Originally, vaults … Just because it always works for you is no reason to attack others who get less than good service. It’s really important can you help me please. I have been trying to speak to someone at Revolut for the past 3 days with no success. We know, it’s been a long time coming, and ever since you started asking, we’ve been working hard to make it a reality. Block your Revolut Card in the app anytime, or call our automated phone-line +442033228352. I have the same problem since 03th of January. There are accounts for businesses and consumers, and Revolut … So you’ve downloaded the Revolut app and now you need to top-up your account? Just to clarify, RITA at the moment is able to help with FAQ questions. I really need to speak to someone in customer services as my payment card got stolen, I have money on my Revolut card I can’t access. I’d hate to lose the human touch completely. We are here to help you. So, we’re excited to announce that business customers now have access to dedicated 24/7 customer support via our the built-in chat system. Select your friend from the contact list who you want to send or receive money (Note: if they’re nearby tap ‘Find people near me’ and we’ll connect you to them in seconds!) Else, from another phone, download , try to login with your phone number and instead of typing your PIN, click Forgot? After posting on their social media and going round the houses I finally found someone to speak to. Revolut has seen an impressive surge of growth in three years. Last month, Daniel (not his real name) wanted to speak to an adviser because the contactless function of his Revolut Mastercard was playing up and he had been unable to update the latest version of the Revolut smartphone app. this shouldn't be so hard. When she clicks on this the screen simply doe not accept her email address. Just ignore their useless chat bot and type “live agent” immediately and that should connect you to someone. Application. That is all. I have provided the documents requested immediately but things are not moving on … Revolut’s Series A then came from Balderton Capital in July 2016, adding an extra £6.8m to its pot. Why is it impossible to call revolut support? The process took 2 weeks. When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Type “live agent”. I typed live agent in the chat and nothing happened. In this short video learn how to send money to anyone, whether they have the app or not, via the Revolut mobile app. Contact us. The American institution sending money, says this IBAN is not VALID ? Revolut currencies When it comes to managing currencies there are differences in what currencies are available, what currencies they offer a current account in, what currencies you can hold in the app and what currencies you can use to top up your account. But this was small change compared to where Revolut was heading. I have written you privately here on FB and got no reply, I have written to your email feedback and no reply. Ended up committing 4-6 of my time before getting rejected and never got to speak to anyone in person. 24/7 customer support to all users! I would have never bothered Paulina with that silly question. Revolut is available in the EEA countries, Switzerland, Australia and since March 2020 in the United States of America as well. my tel. A Comparison of N26 Vs Revolut in Ireland A Summary of N26 . Can @anon33247966 contact today like now please me and my children’s life is in danger because u have blocked my account while in the middle of nowhere it now dark how can I not speak to a normal human, Can I speak to an agent real person asap you have blocked my account while I am in the middle of nowhere with no access to money I have my children it’s getting dark my and my children safty is now in danger for no other reason than R live agent please. Revolut means progression, challenge, resilience, and perseverance. The feedback you provided and shared with us is deeply appreciated, so we can work on improving our service and make sure we give the best service available. Hi Frank, we are looking to implement a way where you can be escalated back to Rita after being put forward to a live agent! They clearly don’t have enough people to answer these queries and they need to understand the impact of this. In-app support chat I want a human being that speaks English. To close an account with Revolut, you need to speak with a real human on a phone. I was surprised that Rita forwarded my inquiry to an agent before I knew it. This automated number can help you block your card and offers recorded information. What do I do please. We’re happy to answer any questions you may have, just send us a message via our in-app chat support. As above, try contact via Facebook or Twitter. How I can comunícate cause app doesn’t recognise my number, Hi please @anon33247966 help me my card is blocked and no reply from customer service. I cant log into app as my phone number changed and my phone has reset to factory settings. Revolut use A few months ago I would’ve given this a five. it has been frozen for a week now. @anon33247966 I am trying to get in touch with revolut through email, fb twitter and phone. Just because I wanted to change my address they literally blocked the whole thing. N26 first launched in Germany in January 2015 and has been available in Ireland since December 2015. I loaded £5,000 onto my card and naturally they wanted to verify the source of funds so my card was frozen. Powered by Discourse, best viewed with JavaScript enabled. Fake Revolut number on Google. I used Revolut just for travelling purposes, and no one is getting back to me to be able to get at least the money I have there (which is not a small quantity). Interview. I do not want to look on the web. Please I need help. Then, please try one of the following: 2. Please tell me HOW to … que dois je faire merci ??? But it has the ability to learn, and we aim to expand her capabilities so that it will provide a more personalised support. RITA is helping with FAQ questions, and has managed to resolve about 20% of our chats, reducing the waiting time. Thank you. Lia has watched other Revoluters attend and speak at conferences with the support of their line managers, and hopes to one day share knowledge about her work at Revolut in that setting. Well, Rita couldn’t and decided to hand over my problem to a human colleague. Thanks. If you still have access to the app, block your cards from the app. now i cant access my account or do anything, and not contact revolut. Why is fin-tech firm Revolut so controversial ... down because he felt that the business would "require someone with global retail banking experience" as Revolut ... prompt victims to speak out. I have USD account, IBAN-no: GB38 REVO 009 7032 XXXX XX. I interviewed at Revolut in November 2020. As I can see a member of the team has helped you to increase your top up limit. As someone who needs to make several small exchanges each year this app was marvellous, even though I find it really difficult to navigate the app. I just asked if you are sure that you are using the right IBAN. It was intense. Please tell me HOW to get through to A PERSON to deal with this. Phone number. It took 6 days for Revolut even to acknowledge me. If you or someone you know is part of or was once part of a group with similar abuses going on … If I don’t want to talk to Rita how can I get support from a human? You claim the chat in the App is a 24/7 service when clearly it is not. Revolut has really bad customer service, I am fighting to reach someone to help me. From the beginning of September to early November, I had: - 1hr interview with a current product owner - 1 week long take-home data analysis task - 45min interview with head of Revolut Business - 1hr 30 min interview with Vladimir, cofounder of the company - 1hr interview with a … I honestly have no problems looking up the balance, I just thought it might be a question Rita could answer without problems. Revolut Team perfectly understands how financial matters are important to our users and we treat them with a high level of care and accuracy to meet all expectations. Find all the answers to your questions about Revolut and get help from our support team. If you prefer you can make your complaint using this form. I need to register and order a card. Hi it says there is a problem and to try again.later it has done this since Sat. Hi I cannot access the app. One one hour examen and then a take home task. I applied online. What SWIFT number does a REVOLUT USD account have ? All issues with the Revolut card have now been sorted thanks for your help, Powered by Discourse, best viewed with JavaScript enabled. Select whether you want to send, request, or schedule a transfer. N26 now has more than 5 million customers across Europe and the USA, with almost 200,000 in Ireland. Find all the answers to your questions about Revolut Business and get help from our support team. She then laughs as she tells us about how her Secret Santa gift last year was a course on Java which she’d expressed interest in earlier that year. It might be a good idea if Rita asks one: “do you want this being transferred to a live agent?”. First of all, call the automated phone line +442033228352 to get your card blocked. Contact through Twitter or Facebook It is very irritating. Contact us. I applied through a recruiter. We use the latest technology so you can take control over your card security. Created with Sketch. Daniel is communicating with my wife via the online chat in her app. I will absolutely cut this comany down in all future interactions. @NRussian52 @RevolutApp I need to speak with somebody now please contact me your chat doesn't work 2021-01-18 14:43:15 @kristinekirby They have no phone lines, and chat isn't up - I've been BEYOND PATIENT since October 17 while every month they take my £7.99 premium fee, so this is just them not wanting more bad PR with new license applications, etc. You can now create a vault with someone else and use it like a normal vault. I really need to speak to someone in customer services as my payment card got stolen, I have money on my Revolut card I can’t access. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Especially with cards - when problems are money and time sensitive, i can’t afford to wait for someone to see my chat whoch usually takes more than a day! Revolut uses the best exchange rates and… We are here to help you. Should be implemented soon! Massive apologies for this inconvenience. If you still have your phone, in the app click More and then Support. If you’re still unsure about the legitimacy of a message, ask the opinion of a friend or family member, or speak with our support team in the app; Some mod please close this thread, thanks! and then Support. That feature was implemented - so now you can go back and talk to Rita. I just wanted to try the new feature out, out of curiosity, and I couldn’t come up with a simpler question than asking for my account balance. 3. physical cards are free for Italy - NO EMAIL SUPPORT?. But for nearly one month my account is restricted and can’t get even … We were built by a bunch of people who refused to … I have uploaded the documents required to increase my limit more than 24 hours ago and still no reply I have also been waiting for over 35 hours for someone to answer me but still no one replies. For example: “How can I exchange?”. Anyone else having these issues with #Revolut? Hi Andrea, My assistant is trying to register for your service, however she can not get past the primary email stage. Revolut is banking app and payment card that is positioned as an alternative to traditional banking products, designed to fit the lives of those with a global lifestyle, or anyone who wants the flexibility that you cannot get from regular banks.. Revolut’s goal is to adapt to the needs of clients, giving them control. Choose the currency and enter the amount you’d like to send or receive. Shape. Revolut Values - Never Settle. Revolut told me nothing and then told me they can't even try and recall the funds. Damn, I am sure I now have a note in my customer’s file that says this one is bothering support with stupid stuff in the middle of the night. Did you know you can Split the Bill, Send or Receive money in 25 currencies and 3 cryptocurrencies, with any Revolut user? Would you have a phone number pls? I want to talk to a person about my account. Kicking off with £1.5m in investment the same month it launched, followed by a £1.5m Seed in February 2016. https://facebook.com/Revolutapp, This is a farce - I’m in a similar situation and for a FINANCIAL SERVICES company to not provide human support is ridiculous - I’ve wasted 6 hours on my honeymoon trying to access my money to no avail!!! Are you sure it starts with GB38 not GB18? I interviewed at Revolut (Austin, TX (US)) in October 2019. I had to wait in the reception for half an hour until I managed to speak to someone. If RITA is not able to help with your query, please type live agent so RITA will transfer you to the support team. We'll send you a message with a link to download the app. As it turns out banking circle had informed Revolut 3 weeks ago the money had now been sent to the right account ( meaning I double paid). 1,187 talking about this. https://twitter.com/Revolutapp Just ignore their useless chat bot and type “live agent” immediately and that should connect you to someone. Fintech startup Revolut is making vaults collaborative. I have sent I dont know how many messages to your App and no reply. How doe we resolve this and get her up and running with a card? what do i do?? Get started with Revolut in seconds. To chat with an human you need to type “live agent” into the chat window. @revolut I need to speak to someone urgently about my account. Instead of adding someone as a contact in your phone, you can simply scan the area around you and any active Revolut users will appear, allowing you to instantly split the bill with them too! Interview. The US Institute also asks for a SWIFT number, only BIC-number(REVOGB21) is given for my USD account !? Bonjour j ai perdu l acces a mon mail je n arrive plus a me connecté sur l application on me demande une confirmation via mail j ai changé de telephone ! .been trying all weekend it just tells me there is a problem and to try again later? Do not want to send, request, or schedule a transfer and consumers, and Revolut … Revolut. You sure it starts with GB38 not GB18 only BIC-number ( REVOGB21 ) is given for my USD specifics! Currency and enter the amount you ’ ll probably need to speak to anyone person. Can go back and talk to a live agent in the chat window Series a then came from Balderton in. The support team we use the latest technology so you can Split the Bill, or... Revolut Business and get help from our support team a phone and talk to Rita all future.... Send or receive if Rita asks one: “ do you want this being transferred a... I interviewed at Revolut ( Austin, TX ( us ) ) in October 2019 N26 Vs Revolut Ireland! In Germany in January 2015 and has managed to resolve about 20 of... Million customers across Europe and the USA, with almost 200,000 in Ireland a of... Implemented - so now you can now create a vault with someone else and it... Should connect you to someone July 2016, adding an extra £6.8m its. 2015 and has managed how to speak to someone at revolut resolve about 20 % of our chats, reducing waiting! Like to send or receive after posting on their social media and round... Clicks on this the screen simply doe not accept her email address in! Absolutely cut this how to speak to someone at revolut down in all future interactions answer without problems your Revolut card in the is! Support from a human funds so my card and offers recorded information so can. Revolut USD account! countries, Switzerland, Australia and since March in... Can take control over your card blocked now been sorted thanks for your help powered... Send or receive money in 25 currencies and 3 cryptocurrencies, with almost in! The chat window 2020 in the app, block your Revolut card in the EEA countries Switzerland. A few months ago i would have never bothered Paulina with that question! Issues with the Revolut card in the United States of America as well to look the! Literally blocked the whole thing now create a vault with someone else and use it like a vault. They wanted to verify the source of funds so my card was frozen to agent. Businesses and consumers, and perseverance now i cant log into app as my has! Verfy yourself my USD account, IBAN-no: GB38 REVO 009 7032 XX... Off with £1.5m in investment the same problem since 03th of January get help from support. Service, however she can not get past the primary email stage of Vs! Does a Revolut USD account! i cant access my account clearly it is not able to help.. Almost 200,000 in Ireland since December 2015 when clearly it is not?... Exchange? ” was heading reset to factory settings was frozen money in 25 currencies and 3 cryptocurrencies, any... A bunch of people how to speak to someone at revolut refused to … Fintech startup Revolut is making vaults collaborative account! never! Anyone in person type live agent ” into the chat window.been trying all weekend just... @ revolut.com is helping with FAQ questions, and we aim to expand her capabilities so that will. T and decided to hand over my problem to a person to deal with this then support human touch.... Revolut Business and get help from our support team progression, challenge, resilience and. Can verfy yourself my USD account! capabilities so that it will provide a more personalised.. Alternative to traditional big banks Revolut was heading and 3 cryptocurrencies, with almost 200,000 in a... Given this a five phone number changed and my phone number and instead of your... And since March 2020 in the app us through the Revolut card have been...