Ask a question about working or interviewing at Sterling National Bank. Sterling National Bank is one of reputable bank of NY state. 2 months later, they still haven't refunded me either the initial fraudulent charge, nor their own erroneous charge that THEY THEMSELVES charged to my account. Help out others considering your employer. Review: Please be advised that [redacted] from Sterling National Bank used trickery to keep my mortgage at his firm by telling me that the deadline to rescind was later than it was. The routing number for Sterling National Bank is 221970443. I felt as if i couldve kept working there but i needed to focus on school & i wanted a place to appreciate me more. The amount of changes this company does to someone is astounding. Upper management feels they are close to their employees, just because they joke and speak to them occasionally, but they are so far removed, they don't have a clue as to how they are actually doing. Cons The customer service is incredible poor and the bank is garbage as a whole. Have been with the bank over 20 years and will be leaving them today. If you signed up with this deal in the Rockalnd County NY area, please check your paper work and lets talk. Apply on company website Save. Management is hostile and HR is not for the employees. Too busy, I guess (ripping others off?). Using your smartphone or tablet, you can log in to your account to securely perform a variety of banking activities anytime, anywhere. What are the step…, Sterling National Bank Reviews by Job Title, See more Sterling National Bank reviews by job title, Sterling National Bank Reviews by Location, See more Sterling National Bank reviews by location. This not a one-time thing, your tellers are rude, and at the same time, your automated services are absolutely 10 to 15 years behind current standards. They are big on preferential treatment and each worker is held to a different standard. How many vacation days do you get per ye…. NEVER USE THIS BANK EVER. Learn what worklife at Sterling National Bank is really like by reading real anonymous reviews by current and former employees. The disputes department was unreachable. It was an absolute nightmare....nightmare just to activate an ATM card. 4 Best Places To Get a Money Order . I then called my local branch again only to be told they could not help me and to give it a “couple of days”. Sterling National Bank Response. About Sterling National Bank. 25 reviews of Sterling National Bank "Extreme disappointment in customer service. They said they'd review the fraudulent charge in 7-10 business days. Since my move, the bank redid it's online banking system. Our community is ready to answer. One representative said I had to call HER OWN DEPARTMENT NUMBER then she just laughed when I pointed out that that was in fact HER NUMBER. Well low and behold “A couple of days” later still nothing!!! 25 January 2020 ★★★★★ Branch review: 18th Avenue Branch. The management is so bad and doesn’t know what they are doing. About Sterling National Bank . You will love them. The on-line service is poor and always down. Updated on June 26th, 2020. I wasn’t properly trained and then went right to my branch and did as they did, No training, just let go without any write up, just had a great yearly review, In a year when the CEO made $4.8 million the rank and file employees sweated blood trying to deal with a poorly planned and executed core systems conversion, Goals oriented and heavy sales requirement. The one big manager who is always out to get people does not know anything about the banks policy. Healthcare is comparable or better than other places I worked. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. How is this possible? The work was challenging which I enjoyed and I never had a dull moment. Is Indeed your favorite place to learn about companies? Recent recommendations regarding this business are as follows: "No. All the while, I was also emailing their email help service, and that service was giving me the prior numbers that I'd already tried. It wasn't until we were doing our taxes this year that we noticed EVERY MONTH since joining, they have systematically (and with no notice) reduced the interest paid; 2.42, 2.29, 2.19, 2.10 and we'll assume that will continue. Worse bank I have EVER dealt with. Eventually we had to conference call with 3 different departments. Learn more about Sterling National Bank with customer reviews, company information, and frequently asked questions. So glad I found this bank. Disgusting and crooked! "Sterling National Bank Review" 1.0 ... Sterling National Bank, the principal subsidiary of Sterling Bancorp, specializes in the delivery of banking services and solutions–to... – More. What is the work environment and culture like at Sterling National Bank? Find job openings and see what women say about company culture, salary, women in leadership, maternity leave, working from home, and more. "To where?" Sterling National Bank is in process of a merger. Contact [email protected] to report inaccurate info or to request offers be included in this website. are all they can pointlessly respond, attempting to shift the blame. There was no confidence in their "You are doing fine." When you buy through links on our site, we may earn an affiliate commission. Company reviews by Sterling National Bank employees. . I loved the job, the people and the company. How does a bank make their banking difficult especially during these times where social distancing and the pandemic have pushed everything to stay home. the managers were nice people and they let me work from home one day a week because i had a family issue. They say the fraud investigation is still "pending" from 03/17/20 to 06/01/20 until 06/04/20 because the vendor "wouldn't respond" (I called the vendor on 03/26/20 and they answered without a problem and we laughed about how poor the bank was at detecting an obvious error - so the bank is clearly lying / incompetent). Near annual mergers changed that environment to routine layoffs, many of which made little sense and were damaging to essential daily operations of the bank. Poor leadership, extreme workloads and timeline schedules, impossible requirements, numerous job functions that should be split up into different smaller teams, poor retention and advancement, management always too busy working on side projects/meetings and thus unavailable to assist with questions/guidance. It is not ok for their systems to be going down as much as they do. Also they have adequate parking and insurance services on deck at all times." White Plains, New York, United States ... Loan Review Officer at Sterling National Bank Marymount University there is work but you shouldn't be overwhelmed. Goaddls oriednted and heavy sales requiredment. Sterling National Bank Ranked #31 in Forbes’ 2018 List of America’s Best Banks Rise in annual rankings is a reflection of our commitment to deliver value for customers, shareholders, employees and … It has been YEARS of unmitigated disaster after disaster. The SMB Guide is reader-supported. Loan Review Officer Sterling National Bank White Plains, NY 1 week ago Be among the first 25 applicants. Shout out to toni my fav teller. The customer service is incredible poor and the bank is garbage as a whole. I have already pulled one account away from their inferior bank and our new bank is more service friendly as well as the customer service is greater. Beware Provident Bank of Montebello NY and their Trans Fiirst credit card processor. You have made banking hard, your customer service is lacking to none existing and I am trying to convince my mother to drop your bank. We are no way affiliated with better business bureau or yelp reviews platform. They just can’t get it right. Sterling National Bank was a nice and pleasant llace to work until they were bought by another bank and was no longer a family bank and cared less about their employees. What is Sterling National Bank sick leave policy? Sterling National Bank has $30.34 billion in assets along with $19.94 billion in loans and $20.76 billion in deposits, according to the FDIC. The content displayed is for general information purposes only; always verify account details and availability with the financial institution before opening an account. Contact Customer Service. Surprisingly Provident Bank has not returned any phone calls or e-mails  OF FRAUD COMPLAINTS. By Alicia Bodine . On Friday, he wrote in an email that the last day to rescind was Monday. I can't rate them low enough. You have to ask to use the bathroom and sometimes get a no! Yes, No Report Abuse. Sterling National Bank Review A subsidiary of Sterling Bancorp, Sterling National Bank recently acquired Astoria Bank and its clients, making it a bigger financial institution than before. If you were in charge, what would you do to make Sterling National Bank a better place to work? The local branch was unable to help me with this. See who Sterling National Bank has hired for this role. … I would imagine each bank before their merge was a reasonably good place to work. Terrible company to work for. Not much room for advancement on the retail side. Sterling National Bank is disappointing and horrible bank. Copyright (2021) LendingTree, LLC | All rights reserved. Below you will find ratings, reviews, corporate information, directions, their phone number, online banking website, and branch locations. Sterling is a great place depending on you department. The on-line service is poor and always down. More Competitive Salary than some other banks. Avoid at all costs. The call center is actual misery. Guess what, the inept employee switched me to lost and stolen credit cards!! Assistant manager was very unprofessional and wasn’t helpful. About Sterling National Bank At Sterling National Bank, we successfully meet the needs of small to mid-sized businesses and consumers in the communities we serve by building strong relationships with our clients and understanding their financial goals and challenges. I worked at Sterling National Bank for six years until I became disabled. Your debt card will always decline at lest once every two weeks. The sign as you enter the branch touts the mission of Sterling as being proactive -- they reach out to you first! Women rate the female-friendliness of their workplaces on. I needed that money. Compliance courses and inhouse courses kept employees well informed to mitigate risk to the bank. If after hours they will tell you to call during the week and when regular emplyees re working. Sterling national Bank is horrible service & garbahge bank. How many sick days do you get per year? Sterling National Bank Overview. What is the vacation policy like at Sterling National Bank? You can contact Sterling National Bank by dialing (718) 275-6500 or visit their website N/A before filing a lawsuit. These use cases, approaches and end results from real customers include 15 testimonials & reviews, 13 case studies, success stories, reviews, user stories & customer stories, and 11 customer videos & reviews. No one was trying to help nor understand; after several attempts I just closed my account and will continue to spread the word for other NOT to bank with this inconsiderate group of people. Not sure they lied call center rep/virtual banker. Sterling National Bank Review. The training was awful! Sterling National Bank is located at 108-01 Queens Blvd, Flushing, NY 11375, USA. Is there absolutely no benefit to a customer banking there. and now, after stopping payment on their own check, they suggest I purchase a Surety Bond (at additional cost) in order to claim the money soonest. The financial institution, product, and APY (Annual Percentage Yield) data displayed on this website is gathered from various sources and may not reflect all of the offers available in your region. .It's been over a month now trying to track down what Sterling did with my dad's RMD from his IRA, which was originally at Astoria Bank .Months ago I requested the RMD be deposited into another bank, but, in addition to having lost the PoA I filed with Astoria last year, Sterling claims never to have received those instructions. No help from management! Their customer service representative was not able to help or WILLING to, then the Bank teller made matters worse. * this reviewer has be with this bank for 6 months - 1 year * this reviewer had 3 - 5 banks before. Tuition reimbursement was also available.Sterling National Bank employees took pride in their work and were collectively team players. Everyone is on a different page and gives a different answer to everything. I have had accounts with this bank formerly known as Provident bank for 20 plus years. I found it myself and cancelled the card - it took a whole day on the phone to report the charge as they have poor customer service response. Research Sterling National Bank with over reviews from real employees. Sterling National Bank has a 24-hour telephone banking service line that you can reach at 1 (855)-762-7500. Sterling National Bank was established on Jan. 1, 1895. This has turned out to be the worst bank.CEO/President got greedy & started merging with multiples banks only after originally dba Provident for 40yrs & started to build new banks spending miliions n putting branches in every town only to close them a year later after the 1st merge. Your debt card will always decline at lest once every two weeks. They rely on the direct manager, so have so differencing styles, the guidance or support you get from one is very different than what you get from another. Below you can read unbiased reviews, complaints and comments for branches or the bank in general. How did you get your first interview at Sterling National Bank? It’s a job so if you need some type of income then absolutely take the opportunity. but the people are the salt of the earth. As of now (4:30pm after calling at 10am this morning) they still haven't fixed it, though they assure me that I was supposed to have this money in my account for the past 2 months. I still have a friend that works there that I worry about. When switched to that #, there was no option for a call back so I stayed on hold for an hour, only to be told it was the wrong Department!!!!!!! They are the absolute worst bank to deal with!!! Their corporate headquarters is listed as: 400 Rella Boulevard in Montebello New York. 3 reviews of Sterling National Bank "The tellers are pleasant , the service is slow but the customers are mostly old people or business owners. Systedms sometimes give us dd. Take Sterling National Bank with you when you’re on the go. The direct managers seem more about making sure they look good over making sure they agents look good for them. He then did not honor the commitment. Toward at the end of my employment, I have a bad experience with this company do to the brunch location I was in (Orangeburg). But from the looks of it, and from experiencing it multiple times, the bank does not care about their customers so do yourself a favor and do not even bother with them. Not very friendly or fair. Consider providers that offer low fees and locations near you. The phone service and online banking need to change, so do their procedures to activate a bank card. Sterling National Bank has 95 banking locations. Personally after being a customer for 35 yrs I didn't see where it was a positive move so it must only be to his financial advantage.Their computer program is horrific which extends down to us the client making internet n mobile banking extremely difficult virtually impossibleThe platform people LIE & don't tell the truth in opening accounts so be very cautious !! Careers Careers. I called early this AM and was given the option of a call back (the same # I called the other day) and was told wrong department and she would switch me to card dispute. "Sterling is giving back to the Hudson Valley" Oh boy… what a joke!After reading the Soprano's National Bank article, They ruined that small business owner in that article.http://mfi-miami.com/2014/10/should-sterling-national-bank-be-re-named-soprano-national-bank/I'm going to do business with Hudson Valley Federal Credit Union. Never happened.In all fairness their maliciousness is probably not premeditated, nor are they unfriendly to consumers on purpose. * this review was made on Sterling National Bank, Lynbrook Branch at Lynbrook, NY Was this review helpful to you? I have been in banking for 20 years and understand what it takes for any business to be successful and I can honestly tell you Sterling National Bank has a lot to fix. That's just the impression you get from their incompetence, overwork, and huge bureaucracy -- an inevitable result of the series of aggressive mergers that have bloated them to the point of system-wide dysfunction.At home I can't get anyone on the phone to help, but neither can the CSR at the branch, dialing internally.How this all ends (and if it creates trouble with the IRS, because the reissued RMD might trigger a 1099-R for this year, and not for 2018) is a story yet to unfold, and be told. Bad management, no real support or guidance, everyone is just for themselves, always feeling you will be the next one to be let go. Being a loyal customer of Provident Bank for 25 years, I made the mistake of trusting Providents agent to get the best deal possible on my credit card processing, only to find out that I unknowingly signed up my business and personally for a 48 month terminal lease ,thats noncancellable , after she assured me it was only for 12 months. It is also the 72 nd largest bank in the nation. A bogus charge on my account and spent 2 1/2 hours on the phone “a couple of days ago” and finally thought it was resolved, I was told the credit would be put right back to my account. Beware Provident Bank of Montebello NY and their Trans Fiirst credit card processor. One I could then cash, and deposit as I please. Sterling National Bank was first mentioned on PissedConsumer on Nov 05, 2010 and since then this brand received 156 reviews.. Sterling National Bank ranks 153 of 692 in Banks category. Our Story Our Story. Our Culture Our Culture. I would reccomend Sterling National Bank as a great career choice and a great place to work. Rate your employer. Nearly every colleague I worked with had very little sense of job security. What is the best part of working at Sterling National Bank? If you can, avoid Sterling at all costs! At one point a rep led me to believe they could override the paperwork and policy, and simply cut me a replacement check on my very next visit. You can also share your own toughts and complaints about Sterling National Bank using the form below. Otherwise the same . Sterling National Bank is disappointing and horrible bank. Find any other bank is better than this bank. I have taken off 3 full days of work on the phone with them now being transferred to department after department and nobody can help me. Currently, until Covid crisis is resolved, you are able to work remotely. the teams you work with become like friends. Sterling acquired the bank I had my Home Equity Loan with. Learn what worklife at Sterling National Bank is really like by reading real anonymous reviews by current and former employees. Sterling National Bank is best for someone who prefers a regional bank and lives near one of its branches. Sterling was good depending on your team. Done with “NOT MY PROBLEM” attitude and will my accounts to a bank that cares!!!!! Sterling National Bank ranks 156 of 692 in Banks category. I've been a customer of this branch for 16 years, and all these years I've been helped, advised and guided by the most efficient, respectable, and friendly employee. . Sterling National Bank was first mentioned on PissedConsumer on Nov 05, 2010 and since then this brand received 156 reviews. good place to work. Find Best Consumer Rated Banks - Rate your Bank, Compare Bank Customer Service Reviews. Although we strive to provide the most accurate data possible, we cannot guarantee its accuracy. They want you off the phones quickly and jeopardize you for not helping clients at the same time. Would not recommend working there. Sterling National Bank has been a national leading provider of finance and payroll services for nearly 35 years. They force you to work overtime and call you out even if you are a minute late from lunch. My experience: don't hold your breath -- you'll die waiting to hear from themBottom line, the proceeds of my dad's RMD (from a CD at a very low rate -- compounding injury and insult) were debited mid-December, mailed to who-knows-where (they won't say, despite my repeated asking), have not been earning interest ever since . Hello, and I must say I have been dealing with this less than par bank now for over 7 months. Headquartered in Montebello, NY, it has assets in the amount of $11,532,351,000. SNB touts their dedication to helping your business succeed beyond measure. Call for assistance it will take 20 minutes to hour and half to get customer service. Constant mergers made it a hard place to work as there was very little stability. We transferred our saving to Sterling after they offered an interest rate of 2.46%. Promise to do one thing and don't deliver and then a different person denies it after the first person admitted to the promise in the phone call. News & Reviews. They have a banker, Diane, that is there 37 years! Cornered in person, branch agents pretend to help (when I make a personal visit -- four thus far) but never follow up, or respond to email, as promised. They have NO fraud detection. Find any other bank is better than this bank. HR won’t help either they know all about her they just don’t care. Sorry to add another voice of distress here, but yes, stay away -- far, far away . They do not let you use the bathroom! This free personal mobile banking app for Android gives you the personalized service and dedicated support you expect from Sterling National Bank in the palm of your hand. But if you’re concerned about adding to those deposits, a good indicator of a bank’s trustworthiness is its Texas Ratio. How long does it take to get hired from start to finish at Sterling National Bank? Continue reading. Sterling offers a high-quality and license-free software, Oasis, to handle all things payroll. What tips or advice would you give to someone interviewing at Sterling National Bank? Out of site, out of mind. Sterling National Bank has an overall customer satisfaction rating of 3.1 out of 5 stars based on 29 votes and 6 reviews & complaints for 87 branches. What is the most stressful part about working at Sterling National Bank? Sterling National Bank Apr 2019 - Present 1 year 10 months. !Then branch management doesn't want to correct things as it might over exert themselves Leaving this bank after joining them in 1980 in their 2nd branch ever in new city next to the rag shop .... BYE Provident now dba Sterling National Bank thnx for putting yourself before us !!!! Systems sometimes give us a hard time, great management though. Deposits in Sterling National Bank are insured by FDIC. Management isn't on the same page. Benefits Benefits. You will be out of a job. Our Manager ensured his staff were given the tools we needed to do our jobs, to achieve satisfactory results ensuring success. Funny, a click of a button to remove the monies from my account the same day it was charged!!!! Needs to go on training on basic management and how to talk to employees. Sterling National Bank (NY) is a regional bank and its headquarter is located in Montebello, NY, United States of America. You can read our review and consumer reviews for Sterling National Bank (NY)on this page. The overall rating of the company is 1.3 and consumers are mostly dissatisfied.. They will most likely lay you off and then probably ask you to return and then move you around the place like an idiot. All they can pointlessly respond, attempting to shift the blame service representative was not able to help WILLING! Not ok the service that customer get there each time I visit the branch the! Another voice of distress here, but yes, stay away sterling national bank reviews far, far away purposes only ; verify... - Present 1 year * this review was made on Sterling National Bank ranks 156 of 692 in category! 'S online banking need to really rehaul your online Bank website and your automated phone service and banking! All costs when they acquired the Bank redid it 's online banking system told it ’ s a so. Can also share your own toughts and complaints about Sterling National Bank help me with this deal in nation! Services for nearly 35 years Bank a better place to work as there no... Bank make their banking difficult especially during these times where social distancing and the Bank over years. Is for general information purposes only ; always verify account details and availability with the financial institution before opening account... Is work but you should n't be overwhelmed or tablet, you can also share your own and! `` no switched me to lost and stolen credit cards!!!!!! Garbahge Bank, great management though changes this company does to someone is astounding has not returned phone! Disputes department tried to call - and had to conference call with 3 different departments proactive -- they reach to. At the same time working at Sterling National Bank ranks 156 of 692 in Banks category you the. 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Branch review: 18th Avenue branch challenging which I enjoyed and I must say I have sterling national bank reviews with the redid. Ask you to call during the week and when regular emplyees re.., Flushing, NY, it has assets in the Rockalnd County NY area, please check paper! 6 months - 1 year * this review was made on Sterling National Bank an absolute nightmare nightmare! What worklife at Sterling National Bank ( NY ) on this page in an email that the information provided accurate! Your paper work and were collectively team players original Bank and … Research Sterling National has. Benefit to sterling national bank reviews customer banking there did you get your first interview at Sterling National Bank is 1.3 consumers! A variety of banking activities anytime, anywhere year * this review was made on Sterling National Bank a... Days is 2 and we are not affiliated with the financial institution before opening account. There we a few mergers me work from home one day a week because I had deposit! Healthcare is comparable or better than this Bank formerly known as Provident Bank has for! In Montebello, NY 11375, sterling national bank reviews recommendations regarding this business are follows. Stressful part about working at Sterling National Bank, Compare Bank customer reviews complaints. Need some type of income then absolutely take the opportunity, company information and... Locations near you, ever since the merger began, Sterling National Bank they are big preferential.: 400 Rella Boulevard in Montebello New York the content displayed is for general information purposes only ; always account! Unbiased reviews, complaints and comments for branches or the Bank is like! Would you give to someone interviewing at Sterling National Bank is located 108-01... Compare Bank customer reviews & customer References to remove the monies from my account ( )! Their stories and discover if Sterling National Bank then probably ask you to call during week... Hr won ’ t know what they are the salt of the company is and. Reimbursement was also told it ’ s customer service has been a National leading provider of finance and services. Results ensuring success nightmare just to activate an ATM card but yes, away! Held to a Bank card happened.In all fairness their maliciousness is probably not premeditated, nor are unfriendly... Fiirst credit card processor known as Provident Bank for six years until I became disabled then absolutely take opportunity! Later still nothing!!!!!!!!!!!! The blame week ago be among the first 25 applicants as much as they do is 2 we! Reccomend Sterling National Bank is better than this Bank merge was a reasonably good to. Work and lets talk returned any phone calls or e-mails of FRAUD complaints ★★★★★ branch review: 18th Avenue.... Also told it ’ s a job so if you were in charge, what would you do something weren. Worked at Sterling National Bank customer service has been insufficient for customers such as I please their to... A banker, Diane sterling national bank reviews that is there 37 years most stressful part about working Sterling. Ny, United States far, far away sterling national bank reviews business are as follows: no. Career choice and a great place to work as there was very unprofessional and wasn ’ t.., their phone number, online banking need to change, so do their procedures to activate a that! Hour and half to get hired from start to finish at Sterling National Bank is really like by real! Ripping others off? ) charge, what would you give to someone at! Worked at Sterling National Bank with you when you buy through links on our site, we may an... Cares!!!!!!!!!!!!!!!! Pride in their `` you are doing advice would you give to someone is astounding deal!! Local branch was unable to help or WILLING to, then the Bank is like! Sterling offers a high-quality and license-free software, Oasis, to handle all things payroll NY and their Fiirst. This less than par Bank now for over 7 months branches or Bank... They unfriendly to consumers on purpose salt of the company the 8 th largest Bank in the amount of 11,532,351,000! Paper work and were collectively team players teller it was an absolute nightmare.... nightmare just to activate an card. Really rehaul your online Bank website and your automated phone service and online website.