I take it into my local jeweler, and they say, we’re not surprised, these prongs are so thin they look like this ring is 10-15 years old. I literally type.. all day. I was looking for a perfect bracelet to wear to an event I had and I found the perfect one on Brilliant Earth's website. I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. Brilliant Earth is not responsible for any foreign … Original review: Dec. 5, 2020. Days later I received a shipping confirmation, prior to any new message from Rueben, or a photo. She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. This was a $3,800 order.At the same time we started experiencing issues with the $16k engagement ring we purchased less than 2 years ago. When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth … Still waiting for my product. Brilliant Earth Engagement Rings- The Full Review: As all Brilliant Earth diamonds are manufactured with ecologically sound fundamentals, they are unique and breath-taking in its impressions and use. Engagement ruined!!! Great service and great products! My proposal could not have been more different to the above scenario. The brand is one of the largest … Their warranty is garbage and covers NOTHING. To ensure this, Brilliant Earth … Originally they wanted us to pay for these repairs. All shipping is free, and customers will receive tracking information so they can follow the journey of their item. Bye! If you’re in the market for an engagement ring or jewelry as a gift, I highly recommend brilliant earth! Not only that, was an advocate of the brand. Similar natural diamonds were around $30k+. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. Had a really lovely experience buying my wedding jewelry. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. We can’t fault Brilliant Earth’s marketing claims to the diamond industry. I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. I will definitely be a repeat customer. !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. Brilliant Earth vs James Allen. You can’t help but stumble upon Brilliant Earth when searching for conflict-free diamonds. Brilliant Earth – A Review Our Rating 4.4 out of 5. I would definitely recommend Brilliant Earth and will use them again for my jewellery needs. Thank you. For more information, please contact us at 1.800.691.0952, live chat, or email us. So at least 2 months total without my ring. We are done. They offer free shipping in Australia… Perhaps the largest online retailer of stones from conflict-free zones, Brilliant Earth … Her tone was very unpleasant, and I asked to speak with her supervisor. The diamond was coming lose in the setting. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. She was patient and very kind and approachable. Honestly the worst customer service experience of our lives. At that point I added my address (Romania) and selected the wire transfer option. Brilliant Earth Reviews Are Fabricated December 2, 2015 I have tried to leave reviews for Brilliant Earth (negative ones, mind you, because their rings fall apart and are a waste of money, you could get better out of a gumball machine). The package came right on time, was well sealed and packaged, I was very impressed. 2 major strikes against Brilliant Earth with us in 2 years. My experience was no drama at all.I'm a UK buyer, I purchased a £6,000 ring for my partner, the live chat was always there if I needed it, I was promised a date the ring would be delivered (and it did) I was promised a date I would be given my tracker (and it did) The ring is well made, the clasps are solid, diamond is perfect.I must say, I ordered and then freaked out looking at the reviews but I cannot give any less than 5 stars. I drove an hour home and an hour back for appointment. What this means is that the diamonds listed on their site are not necessarily available. I ordered earrings off their website and am very happy with the product and my shopping experience. This site did not disappoint. In this review of Brilliant Earth, ... Canada and Australia. Refused my refund until I removed review Brilliant Earth messed up my order, caused me to delay proposing, and then held my refund hostage until I took down my 1-star review. They have everything you could ever be looking for and more. They were informed in advance that he was planning to propose on April 8, a special date for us. Compare Brilliant Earth with James Allen. JUST DON'T. She was kind and patient throughout the whole process. It seems that they have diamonds listed from generic industry feeds. I will definitely shop here again!!. Pros. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. Why would I do that I asked. Fast forward to April 17, when manager Rueben finally admits via Skype that the ring was never actually assembled and then tried to blame FedEx for 'losing' the centre stone. I couldn't have been happier with this beautiful bracelet and the service I received. My delivery arrived on time and was packaged beautifully. BE refuses any refund (only asking for the $690 for the setting) until they get the whole ring back. She listened carefully to my needs and requirements and made appropriate suggestions and recommendations. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. It was so fast and easy! Specialties: The Brilliant Earth team is a group of dedicated individuals - jewelry designers, sales associates, gemologists, and more - all working to provide exceptional engagement rings and other jewelry that our customers can feel good… I'm at my wits end. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. They were clear about delays and repair costs, which I appreciated. Australian Customer Care. The site let me browse the through the specific styles I was interested in and filter by price point. I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. I do not build houses, I do not repair vehicles or work with my hands or use abrasive materials in any way. Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. I ended up ordering my item and am very happy with the service and quality of merchandise from Brilliant Earth. I then didn't head a thing for 2 weeks. Both times the day I was supposed to receive my ring I did not. I made an appointment at the showroom and walked right in, and told the jeweler about my situation. She made sure everything went through ok and that I would receive the delivery in time. I had not received any phone call or email to tell me there was a delay. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. I liked that idea, but I wasn’t really sure where to start. Additionally, Brilliant Earth insures all items for their full value, so if something happens during delivery, you will be covered. I selected a pair of beautiful diamond earrings to give to her at her birthday next week. They only source diamonds that are known to be conflict-free. This worried me. We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. Our jewelry specialists are happy to assist our Australian customers – we frequently email additional images or laboratory certificates, and can provide specialized advice on specific ring or gemstone options! The company was established in August 2005 by Beth Gerstein and Eric Grossberg, … I told him I will cherish this ring forever because he picked it out, regardless of the terrible company that created it. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. I recently bought my girlfriend an engagement ring through Brilliant Earth's site and I was extremely satisfied with the product when I received it earlier this week. Finally the week comes I’m getting my ring back yay! I received my delivery within their advertised time frames and am very happy with my purchase. My manager is invested in … I call back again.The representative tells me that it’s actually 24 to 48 hours!!! I was also very pleased with the service I received when picking it out. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. Their site offered a great selection and the entire experience was a great one. They offer free shipping in Australia, Canada, & the US. Because I don’t know much about the history or people, I will dive right into the their products and service. Since I really wanted a conflict free diamond we did make an appointment. Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. It was so fast and convenient. They will not guarantee this is covered under warranty, even though this was their jewelers error,and to top it off they say it will take 4 weeks to fix. Good job, Brilliant Earth! 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